We have business packages for local, regional and international destinations, which include car hire, hotel accommodation and transfers, either separately or on an all-inclusive basis. As each customer has different requests, we have set up a new business program to ensure flexibility and cost-effectiveness. Baines offers a new product in the market which has been tried and implemented all over Europe and has proved to be a success. This product is called M.I.C.E (Meetings, Incentives, and Conferences & Exhibitions).
Response & Rapport with Customers
It has been said that “customers vote with their feet.” They go where they find the kind of service they want.” It has been proven that a customer’s loyalty increases when they are well taken care of, especially when something does go wrong and it is resolved with speed, professionalism and fairness. We respond to customer requests, complaints and input in a constructive manner that protects you as our valued customer.
Travel Insurance
Travel insurance is important. Most companies and individuals shave private travel insurance and this normally covers customer requirements adequately. We can organize an insurance policy covering visitors travelling locally, regionally and internationally. This applies to residents and non-residents.